Rule n°1: Integrity
Any order for a product appearing in the online store implies full and unreserved acceptance of these general conditions of sale. No general or specific condition appearing in the documents sent or delivered by the customer may be incorporated herein, since these documents would be incompatible with these general conditions. In the event that one of the clauses of this contract is null and void by a change in legislation, regulation or by a court decision, this can in no way affect the validity and compliance with these general conditions of sale.
Rule n°2: Entry into force – validation of the order
These general conditions come into force when the customer validates his order. Therefore, he declares to accept all of these general conditions of sale fully and without reservation. These general conditions are concluded for the duration necessary for the supply of the goods and services subscribed, until the expiry of the guarantees due by the company Katchmee.
Rule n°3: Proof of transaction
The data recorded by Katchmee constitutes proof of all transactions made by Katchmee and its customers. The data recorded by the payment system constitutes proof of financial transactions.
Rule #4: Price
The prices are indicated in euros including VAT, shipping not included. Katchmee reserves the right to modify its prices at any time but undertakes to apply the prices in force at the time of the order. The products remain the property of Katchmee until full receipt of the price by Katchmee.
Rule n°5: Method of payment
To pay for his order, the customer has all the means of payment referred to in the order form. The customer guarantees to Katchmee that he has the necessary authorizations to use the method of payment chosen by him, during the validation of the order form. Katchmee reserves the right to suspend any management of order and any delivery in the event of refusal of authorization of payment by bank card on behalf of the officially accredited organizations or in the event of non-payment. Katchmee notably reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order. Katchmee has set up an order verification procedure intended to ensure that no one uses the bank details of another person without their knowledge. As part of this verification, the customer may be asked to send a copy of an identity document and proof of address to Katchmee by email or by post. The order will only be validated after receipt and verification of the documents sent.
Rule #6: Availability
Katchmee undertakes to honor orders received on the website only within the limits of available product stocks. If the product is not available, Katchmee undertakes to inform the customer as soon as possible. The latter will then have the choice of requesting either the reimbursement of the sums paid within 30 days at the latest of their payment, or the exchange of the product. In the event of a temporary out of stock, we give the customer the option of canceling his order or agreeing to receive it within a longer period, upon receipt of the items temporarily unavailable.
Rule n°7: Delivery method
The product ordered is delivered by the postal circuit or by an independent carrier, depending on the nature of the product ordered and on the exclusive initiative of Katchmee, to the address appearing on the order form. The announced deadlines are indicated on departure from our warehouses. The choice of delivery method depends on the weight, volume and value of the items. Your order is delivered to your doorstep (or in front of your house), at the foot of the truck, by our specialized logistics provider
Rule n°8: Delivery times
24h delivery is possible if the order is placed before 12 noon from Monday to Friday. Katchmee undertakes to make deliveries within 2 to 5 working days from full payment of the amount of the order by the customer. In the event of an unusual delay, an email will be sent to the customer. In case of deliverable items on different dates given their availability, the delivery time is based on the longest time. However, Katchmee reserves the right to split deliveries. Participation in processing and shipping costs will only be charged for a single shipment. In the event of payment by credit card, the times indicated correspond to the processing times and the delivery of the products. If the customer has not received anything within 6 days following the validation of the order, he must report it to Katchmee who will deal directly with the carrier to make the declaration of loss as soon as possible (no minimum delay), and may then if necessary proceed to a reshipment.
Rule n°9: Delivery problems due to the carrier
The customer is required to check the condition of the packaging of the goods upon delivery. Any anomaly (missing product compared to the delivery note, damaged parcels, broken products, etc.) must be indicated on the delivery note and reported to Katchmee.
Rule #10: Delivery errors
Katchmee undertakes to refund or exchange products that do not correspond to the order (defective or non-compliant). The customer must formulate by any means (email, registered mail with acknowledgment of receipt, etc.) on the day of delivery or at the latest within 14 working days of delivery any complaint concerning items not corresponding to his order (delivery error , non-compliance of products, etc.). Complaints should be addressed to Customer Service whose contact details are specified in article 12. On complaints, the customer must indicate his contact details, the number of the order form, the product references appearing on the delivery note and the reasons of his complaint. Any complaint made outside this period cannot be accepted. The return of products in the event of a product error, defect or non-conformity can only be accepted for complete products, in their original condition (packaging, accessories, instructions, etc.). To facilitate administrative management, it is recommended to obtain a file tracking number before returning the product.
To obtain this file number, the customer must send an email to: firstname.lastname@example.org.
Rule n°11: Withdrawal period
The customer has a period of 14 days from receipt to return the product that does not suit you. Refunds of all sums paid will be made within a period of less than or equal to 14 days after receipt and verification of the products by us. The refund will be made by the same means of payment that you used to place your order, this within 14 days. In the event that we use another means of payment, we would like to ask for your agreement before proceeding with the refund. Items returned incomplete, damaged, damaged or soiled by the customer are not taken back. The product must be returned in its original condition. To facilitate administrative management, it is recommended to obtain a file tracking number before returning the product. The return of the products is the responsibility of the customer.
To obtain this file number, the customer must send an email to: email@example.com.
Rule #12: Customer & Technical Service Contact Information
For any information or question related to your order, our Customer Service is available to the customer:
Phone. : 04 77 29 00 11
Address: 20 rue Quartier Moulin, 42152 L’HORME
Return address: KATCHMEE – 20 rue Quartier Moulin, 42152 L’HORME
Rule No. 13: Product Warranties
Manufacturer’s warranty for technical products:
The commercial warranty offered by Katchmee is the manufacturer’s warranty. The warranty period which is included in the prices is that mentioned in the descriptive information of the product on the site. It takes effect on the date of receipt of the package, the date appearing on the purchase invoice being authentic. It covers the repair of the device (parts and labour) over a period of 2 years upon receipt of the product by the consumer. As this is a manufacturer’s warranty, the interventions are generally carried out in the technical stations of the latter. The procedures for implementing the intervention are communicated by our Technical Department. The customer can contact him at the contact details specified in article 12.
The implementation of this contractual guarantee supposes a normal use of the device, a good maintenance according to the instructions of the manufacturer which accompany the product. The implementation of this commercial guarantee is also subject to the absence of intervention by a third party not approved by the manufacturer. In the event of a breakdown or lack of conformity of the good, deemed irreparable by the technicians delegated by the manufacturer, and as far as possible, a standard exchange for an equivalent product will be offered. If necessary, a refund will be implemented.
They do not cover abnormal or non-compliant use of the products, breakdowns related to accessories, defects or consequences due to non-compliant use, the use for which the product is intended. In order to know the steps to follow concerning the after-sales service for any problem or breakdown on a product, the customer can contact the Technical Service at the coordinates specified in article 12. In this case, the shipping and return costs will be at his load. To be able to benefit from the guarantee of the products, it is imperative to keep the purchase invoice of the product.
It is necessary to obtain a return agreement before any product return.
To obtain this return agreement, the customer must send an email to: firstname.lastname@example.org
In the event that the customer does not respect this procedure, Katchmee cannot proceed with the refund or the exchange mentioned above.
Rule n°14: Intellectual property
All elements of the Katchmee site are reserved under copyright as well as intellectual property and for the whole world. As such and in accordance with the provisions of the Intellectual Property Code, only use for private use subject to different or even more restrictive provisions of the intellectual property code. Any other use constitutes counterfeiting and is sanctioned under Intellectual Property unless prior authorization from Katchmee. Any total or partial reproduction of the site is strictly prohibited.
Rule #15: Liability
Katchmee cannot be responsible for any loss of data, files. It is the buyer’s responsibility to make all necessary safeguards. The total or partial impossibility of using the products, due in particular to an incompatibility of the material, cannot engage the responsibility of Katchmee and give rise to compensation or reimbursement. The products present in the databases have been seized from ‘after the information provided by the suppliers. Katchmee is responsible for the content of the works and may be held liable with regard to the buyer.
Rule n°16: Personal data
Katchmee undertakes not to disclose to third parties the information that the client communicates to it. These are confidential. They will only be used by its internal services for processing the order and to reinforce and personalize the communication and the cultural and product offer reserved for the Katchmee customer, in particular by the Katchmee newsletters to which the customer will be subscribed as well as part of the personalization of the site according to its centers of interest. In accordance with the law of January 6, 1978, the user has a right to access and rectify data concerning him.
Rule n°17: Applicable law
This contract is subject to French law. The language of this contract is French. In the event of a dispute, the French courts will have sole jurisdiction.